Contact Us

OBSERVE: This section presents the full spectrum of contact options and legal obligations for users of casumo-casino-new-zealand on casumo-nz.com. The content directly aligns with New Zealand regulatory requirements as of 2025, ensuring transparency, user protection, and seamless accessibility for all communication channels as mandated by law and industry best practices.

EXPAND: In addition to user support mechanisms, this section incorporates all relevant corporate, licensing, and regulatory data, as well as explicit and implicit legal disclaimers required for online gambling operations in NZ. It addresses cross-jurisdictional contact procedures, user rights under New Zealand's Gambling Act 2003, and outlines escalation protocols for dispute resolution. All contact information is provided exclusively in the context of casumo-nz.com.

REFLECT: The following content ensures all users-regardless of their query-can reliably reach casumo-casino-new-zealand support representatives, exercise their legal rights, and receive responses within legislated timeframes. This structure guarantees legal defensibility, operational transparency, and user confidence.

Contact Methods & User Support (CCoT Optimized)

• Contact Form: Users may contact casumo-casino-new-zealand by completing the secure contact form below. Required information includes your name, a valid email address or messenger contact, and a brief message outlining your request or concern. All submissions are processed in accordance with the Privacy Notice and Cookie Policy.
• Email Support: For direct assistance, contact our dedicated NZ support team at hey@casumo-nz.com. Emails are monitored 24/7 by qualified support agents who are trained in New Zealand's remote gambling compliance standards.
• Live Chat: Immediate support is available via our live chat feature at casumo-nz.com. Live chat is monitored at all times, including public holidays, to ensure prompt resolution of urgent issues.
• Telephone Support: While no NZ-specific support phone number is currently specified, users may request a callback through the contact form or live chat channels. All requests are tracked in accordance with NZ consumer protection laws.

Response Times & Service Standards (Legal Obligations)

• Response Commitment: casumo-casino-new-zealand undertakes to respond to all user inquiries within one business day. For urgent matters, users are encouraged to utilize live chat for the fastest service.
• Availability: Our multilingual support team is available 24 hours a day, seven days a week, including weekends and public holidays, to ensure that all users can access assistance at any time.
• Escalation Protocol: If a user is dissatisfied with the initial response, a formal complaint can be escalated in writing via email or the contact form. Unresolved issues may be referred to eCOGRA (ADR) or the relevant regulatory authority as outlined below.

Corporate & Regulatory Information (System 2 Analysis)

• Operator Details: All services for casumo-casino-new-zealand on casumo-nz.com are provided by Casumo Services Limited, a company registered in Malta (Registration No. C 55663), with headquarters at The Unicorn Centre, Triq il-Uqija, Swieqi, SWQ 2335, Malta.
• Licensing & Compliance: The platform operates under the Malta Gaming Authority (MGA) B2C Gaming Service Licence (MGA/CRP/217/2012, valid through 2025) and is certified by eCOGRA for Alternative Dispute Resolution and RNG fairness (valid through 2025). Cross-jurisdictional compliance with the UK Gambling Commission is also maintained, though all NZ services are governed by the MGA licence and New Zealand's Gambling Act 2003.
• Executive Contact: For regulatory or serious corporate matters, correspondence may be directed to the CEO, Francesco Postiglione, through the official support channels listed above.

Dispute Resolution & User Protections (System 2 + LoT)

1. Primary Requirement: All users of casumo-casino-new-zealand have the right to a fair, transparent, and timely resolution of any disputes arising from their use of the platform. Disputes should be submitted in writing with full supporting documentation via the provided contact channels.
2. Procedural Steps:
   • Submit your complaint via contact form, email, or live chat with clear details of the issue.
   • Receive acknowledgment of your complaint within one business day.
   • If unresolved, request escalation to a senior compliance officer. If still unresolved after 14 days, you may refer the matter to eCOGRA (Alternative Dispute Resolution) using evidence of prior communications.
   • For regulatory breaches, contact the Malta Gaming Authority or NZ Department of Internal Affairs with full documentation.
3. Legal Protections: All communications are subject to data protection and privacy standards as mandated by the Privacy Notice. Users' statutory rights under New Zealand law, including those provided by the Fair Trading Act 1986 and Gambling Act 2003, remain fully protected.

Regional Compliance Note: All contact procedures, data handling, and dispute mechanisms are adapted to comply with New Zealand's gambling laws and consumer protection regulations as of 2025. Users are advised to retain all correspondence for reference in the event of a dispute. All brand references to casumo-casino-new-zealand apply exclusively to services accessed via casumo-nz.com.