Responsible Gaming

Responsible gaming is the commitment to ensuring that gambling remains a conscious and enjoyable form of entertainment, not a source of harm. At casumo-casino-new-zealand, available exclusively via casumo-nz.com, we provide comprehensive support and robust protective measures to help every player maintain control and make informed choices regarding their gaming activities.

Risk Awareness

OBSERVE: Problem gambling can develop subtly, with certain behaviors signaling increased risk. EXPAND: According to New Zealand's Gambling Act 2003 and international best practices, recognizing early signs is critical for prevention. REFLECT: The following information and self-test are designed to help you assess and understand your gaming behavior:

• Common Warning Signs:
  • Spending more time or money on gambling than intended
  • Thinking about gambling outside of play sessions
  • Chasing losses by continuing to gamble after losing
  • Hiding gambling activity from friends or family
  • Neglecting work, studies, or relationships due to gambling
  • Borrowing money or selling possessions to fund gambling
• Self-Assessment Test:
  1. Do you often gamble longer or with more money than planned?
  2. Have you tried, unsuccessfully, to cut down or stop gambling?
  3. Do you feel restless or irritable when unable to gamble?
  4. Have you lied to others about your gambling habits?
  5. Is gambling affecting your work, education, or relationships?
  6. Do you rely on gambling to solve financial problems?

  If you answered "yes" to any of the above, we encourage you to use the support tools and resources listed below or seek professional advice.

Regional Compliance Note: This section aligns with NZ Ministry of Health guidelines for gambling harm minimization (2025).

Limits & Tools

OBSERVE: Setting personal limits is a core requirement under NZ law and international standards. EXPAND: casumo-casino-new-zealand (casumo-nz.com) provides integrated tools for self-management. REFLECT: Detailed below are the available options and instructions for use:

• Deposit Limits:
  • Log in to your casumo-nz.com account and access the "Responsible Gaming" section from your profile dashboard.
  • Select "Set Deposit Limits" and choose your preferred timeframe: daily, weekly, or monthly.
  • Enter your chosen amount for each limit. Once set, the system will not allow further deposits beyond your specified threshold until the period resets or you adjust your limits.
  • Limits can be decreased at any time (effective immediately) or increased after a mandatory 24-hour cooling-off period to comply with best practice and NZ law.
• Time Spent Limits (Session Timers):
  • Within "Responsible Gaming," select "Session Timer."
  • Set a maximum gaming session duration (e.g., 30, 60, or 120 minutes).
  • After reaching this limit, you will receive an on-screen notification and be prompted to take a break.
• Time-Out (Breaks):
  • To take a temporary pause, choose "Time-Out" under "Responsible Gaming."
  • Select your desired break period (24, 48, or 72 hours).
  • During this time, account access and activity are suspended. After the designated period, access is automatically restored.

Legal Obligation: All limit-setting tools are in strict compliance with NZ Gambling Act 2003 and are mandatory for operator licensing through 2025.

Self-Exclusion

OBSERVE: Self-exclusion provides a structured, enforceable break from gambling, as required by NZ regulatory standards. EXPAND: casumo-casino-new-zealand offers both temporary and permanent options. REFLECT: The following process outlines how to self-exclude via casumo-nz.com:

1. Access Self-Exclusion:
   • Log in and navigate to "Responsible Gaming."
   • Select "Self-Exclusion."
2. Choose Duration:
   • Options range from 6 months to lifetime exclusion.
   • Carefully review the consequences and obligations before confirming.
3. Confirm and Finalize:
   • Agree to the terms and confirm your self-exclusion request.
   • A confirmation email will be sent to your registered address.
4. Support Contact:
   • For assistance, contact hey@casumo-nz.com or use live chat via casumo-nz.com.
5. Consequences:
   • You will not be able to log in or access any gaming services during the self-exclusion period.
   • Withdrawals of remaining balances must be requested prior to exclusion; otherwise, refunds are processed in accordance with our terms and applicable NZ law.
   • Self-exclusion cannot be revoked until the selected period expires.

Legal Protections: Self-exclusion adheres to NZ Gambling Act 2003 and Malta Gaming Authority (MGA) standards (license MGA/CRP/217/2012, valid through 2025).

Support Resources

OBSERVE: Access to confidential, professional help is a legal and ethical mandate. EXPAND: Multiple national and international organizations, self-exclusion schemes, and technical tools are available. REFLECT: The following resources are provided for your immediate and ongoing support:

Local Support (New Zealand)

• Gambling Helpline New Zealand
  • Phone: 0800 654 655 (24/7)
  • Text: 8006
  • Website: gamblinghelpline.co.nz
  • Languages: English, Māori, Pacific languages on request
  • Confidential counselling and support (2025)
• Problem Gambling Foundation of New Zealand
  • Phone: 0800 664 262 (Mon-Fri, 8:30am-5:00pm)
  • Website: pgf.nz

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• UK GamStop (gamstop.co.uk) - UK self-exclusion registry
• Spain RGIAJ (ordenacionjuego.es) - Spanish national self-exclusion
• Apps:
  • Gamban - Device blocking software (global)
  • BetBlocker - Free multi-device gambling block

Family Support Resources

• Gambling Helpline NZ: Support for Families
• Gam-Anon (International)
• PGF NZ: Family Support

Confidentiality Statement: All contact with the above organizations and casumo-casino-new-zealand support is strictly confidential and handled by trained professionals.

Legal Compliance: This section fulfills NZ Gambling Act 2003 and Malta Gaming Authority requirements for 2025.

Help for Family

OBSERVE: Family members may notice problematic gambling before the individual does. EXPAND: Supporting someone with a gambling issue requires sensitivity, understanding, and timely intervention. REFLECT: The following guidance is provided for family and friends:

• Conversation Tips:
  • Approach the person with empathy, avoiding judgment or blame
  • Express concern using specific observations ("I've noticed you seem stressed after gambling")
  • Encourage open dialogue and active listening
  • Offer information on support resources (see above)
• Support Group Links:
  • Gambling Helpline NZ: Family Forums
  • Gam-Anon International
  • PGF NZ: Family Chat
• Recommended Next Steps:
  • Contact a mental health professional or psychotherapist specializing in addiction
  • Use NZ national hotlines for immediate support: 0800 654 655 (24/7)
  • Encourage participation in local or online support meetings

Legal Obligation: This content is compliant with NZ Ministry of Health requirements for family support in gambling harm prevention (2025).

Operator's Commitment

OBSERVE: Under NZ and MGA licensing, operators must implement risk mitigation protocols. EXPAND: casumo-casino-new-zealand employs advanced behavioral monitoring and intervention systems. REFLECT: Our internal procedures are structured as follows:

• Risk-Check Procedures:
  • Continuous behavioral analysis using automated systems to detect risky patterns (e.g., rapid bet escalation, frequent deposit limit changes, excessive session durations)
  • Real-time warning messages and prompts advising players to consider breaks or set additional limits
• Proactive Support Contact:
  • Customer support may initiate contact when risk thresholds are reached (as defined by NZ and MGA guidelines for 2025)
  • Outreach is conducted via registered email or in-platform messaging, offering support, information, and self-exclusion options

Legal Compliance Note: All monitoring and interventions are in accordance with privacy and data protection regulations as published in our Privacy Notice.

Updates

OBSERVE: Regulatory requirements mandate timely notification of policy changes. EXPAND: casumo-casino-new-zealand informs all NZ players of updates to responsible gaming measures. REFLECT:

• Players will be notified of material changes to this policy via email (to the registered address) and prominent website banners on casumo-nz.com.
• All updates are effective as of the date indicated below and are maintained in compliance with NZ and MGA regulatory frameworks for 2025.

Last update: 2025-11-06

Contact & Feedback

OBSERVE: Prompt access to the responsible gaming team is essential for compliance and user safety. EXPAND: casumo-casino-new-zealand provides the following direct contact channels for NZ players, exclusively via casumo-nz.com. REFLECT:

• Email: hey@casumo-nz.com (Responsible Gaming Support, monitored 24/7 in 2025)
• Live Chat: Accessible via casumo-nz.com (available 24/7, English language support)
• Feedback & Requests:
  • Use the in-platform feedback form under "Responsible Gaming" in your account dashboard to request self-control assistance, additional support, or policy feedback.

Legal Disclaimer: All contacts are handled confidentially by trained responsible gaming professionals in accordance with NZ and MGA regulatory obligations (valid through 2025).