Terms & Conditions

These Terms govern your relationship with the operator of casumo-casino-new-zealand, available exclusively via casumo-nz.com. By accessing or using the services as of 6 November 2025, you agree to be bound by these Terms and all related policies referenced herein.

Definitions

• Operator: Refers to Casumo Services Limited (Company Registration Number: C 55663), headquartered at The Unicorn Centre, Triq il-Uqija, Swieqi, SWQ 2335, Malta, and operating casumo-casino-new-zealand via casumo-nz.com under the relevant licences.
• User/Player: Any individual who registers, accesses, or uses the services of casumo-casino-new-zealand on casumo-nz.com within New Zealand.
• Account: A registered user profile enabling participation in gaming and betting services on casumo-nz.com.
• Bet: A monetary stake placed on any game or event offered by casumo-casino-new-zealand via casumo-nz.com.
• Bonus: Any promotional offer, free spins, or credits issued to players under specific terms.
• Wager: The act of staking real or bonus funds on casino games or bets.
• Game: Any casino, lottery, or betting activity provided through casumo-nz.com.
• KYC: Know Your Customer procedures, requiring verification of identity, age, and residence.

Account Registration

1. Eligibility and Age Verification: Only individuals aged 18 years or older, and legally permitted under New Zealand law, may register and use casumo-casino-new-zealand on casumo-nz.com. Age and identity will be verified through KYC procedures, including submission of valid identification documents.
2. Account Creation Process:
   • Users must provide accurate, current, and complete information during registration.
   • Email verification is required; accounts are activated only after confirmation.
   • KYC documentation (e.g., passport, driver's licence, proof of address) must be submitted upon request, and accounts may be suspended pending satisfactory verification.
3. User Obligations:
   • Ensure the security and confidentiality of login credentials.
   • Promptly update any changes in personal data.
   • Maintain only one active account per individual; duplicate accounts may be suspended and/or closed.
4. Regional Compliance Note: Registration and participation are strictly prohibited for persons located outside New Zealand or in jurisdictions where online gambling is unlawful.

Betting & Gameplay Rules

1. Bet Placement:
   • All bets must be placed through the user's verified account on casumo-nz.com. Minimum and maximum bet amounts may apply, as specified per game.
   • Bets are final upon confirmation. Modification or cancellation of bets is not permitted except as expressly stated in the game rules or in the event of technical errors.
2. Types of Bets: Users may participate in casino, lottery, and fixed-odds betting, subject to operator licence MGA/CRP/217/2012 and local NZ regulations.
3. Conduct in Games and Live Chat:
   • Players must not engage in abusive, inflammatory, or unlawful conduct in any chat or interactive features.
   • Cheating, collusion, use of automated systems (bots), or manipulation of software is strictly prohibited and may result in account closure and forfeiture of funds.
4. Game Outcomes: All game results are determined by certified RNG systems (eCOGRA certified) and are final, subject to review in the event of a technical malfunction.

Bonus Terms

1. Bonus Activation and Wagering Requirements:
   • Bonuses are available only as specified in individual promotional offers published on casumo-nz.com.
   • Wagering requirements (e.g., 30x bonus amount) must be met within the stated timeframe, not exceeding 30 days from bonus activation, unless otherwise specified.
2. Prohibited Actions:
   • Bets placed on excluded games do not count towards wagering requirements. See the current list of excluded games in the Bonus Terms on casumo-nz.com.
   • Bonus abuse-such as using multiple accounts, collusion, or fraudulent behaviour-will result in bonus cancellation and potential account suspension.
3. Combining Promotions: Players may not combine multiple bonuses or promotions unless expressly permitted in the relevant promotional terms.
4. Regional Compliance Note: Bonus offers are subject to New Zealand gambling promotional standards and are not available to users outside New Zealand.

Payments & Withdrawals

1. Deposit Methods: Users may deposit funds using approved methods, including credit/debit cards, e-wallets, and, where permitted, cryptocurrencies. All payment options are listed on casumo-nz.com and are subject to availability in New Zealand.
2. Withdrawal Methods and Limits:
   • Withdrawals must be made using the same payment method as the deposit, where possible, to comply with anti-money laundering regulations.
   • Minimum and maximum withdrawal limits may apply and are displayed in the cashier section.
   • Processing times generally range from instant to five (5) business days, depending on the payment provider and completion of any required KYC checks.
3. Fees: Transaction fees are disclosed prior to completion of payment or withdrawal. The operator reserves the right to pass on reasonable costs incurred in processing deposits or withdrawals.
4. Refunds: Refunds for erroneous deposits or cancelled bets are processed at the operator's discretion, provided no breach of these Terms has occurred. Bonus funds are non-refundable unless required by law.
5. Regional Compliance Note: All payment processing complies with NZ anti-money laundering (AML) and counter-terrorism financing (CTF) legislation.

Limitation of Liability

1. Operator Obligations:
   • casumo-casino-new-zealand ensures fair and transparent gaming, certified by eCOGRA for RNG and ADR compliance, and strives for accuracy in all published results and account information.
2. Exclusions of Liability:
   • The operator is not liable for losses arising from technical failures, software malfunctions, network interruptions, or force majeure events beyond reasonable control.
   • No liability is accepted for indirect or consequential damages, including loss of profits or data.
3. Maximum Compensation: Any claim for damages is strictly limited to the amount of the bet or wager placed by the User in respect of which the liability arose, and may not exceed this sum under any circumstances.

Intellectual Property Rights

• Ownership: All website content, graphics, software, and intellectual property on casumo-nz.com are owned or licensed by Casumo Services Limited.
• Prohibitions: Copying, reproduction, modification, distribution, or republication of any site content or software, in whole or in part, is strictly prohibited without the operator's prior written consent.
• Trademarks: The casumo-casino-new-zealand name and associated marks are protected and may not be used without authorisation.

Privacy & Data Protection

All personal data collected by casumo-casino-new-zealand via casumo-nz.com is processed strictly in accordance with the Privacy Policy. Users are encouraged to review the Privacy Policy and Cookie Policy for details on data collection, storage, use, and rights under applicable NZ and EU data protection laws.

Changes to Terms

1. Notification Procedure: casumo-casino-new-zealand reserves the right to amend these Terms at any time. Notice of material changes will be provided to users via email and/or prominent site banners on casumo-nz.com at least seven (7) days prior to the effective date.
2. User Option: Continued use of the site after the effective date of revised Terms constitutes acceptance. Users who do not agree to the changes may discontinue use and request account closure before the new Terms take effect.

Termination & Suspension

1. Grounds for Account Suspension/Closure:
   • Violation of these Terms; suspected fraud, money laundering, or bonus abuse; provision of false or misleading information; or at user's request.
2. Procedure:
   • Users will be notified via the registered email address of any suspension or termination, with reasons and, where appropriate, instructions for withdrawal of remaining funds.
   • Subject to verification, unused balances (excluding bonuses) will be refunded to the user's payment method within a reasonable timeframe.
3. Regional Compliance Note: Termination and suspension actions are conducted in compliance with New Zealand's Gambling Act and AML/CTF requirements.

Governing Law & Jurisdiction

1. Applicable Law: These Terms are governed by and construed in accordance with the laws of New Zealand, where applicable, and the laws of Malta for licensing and operational matters not otherwise regulated by NZ law.
2. Jurisdiction: Any disputes arising under these Terms must first be addressed through the operator's internal dispute resolution procedure. Unresolved disputes may be referred to the relevant New Zealand courts or, where agreed, an independent arbitration body (eCOGRA ADR), in accordance with applicable law.
3. Regional Compliance Note: Users agree to submit to the exclusive jurisdiction of the New Zealand courts for all matters concerning use of the site, except where alternative dispute resolution is mandated by law.

Contact Information

• Customer Support Email: hey@casumo-nz.com
• Live Chat: Available via casumo-nz.com
• Mailing Address / Legal Correspondence: The Unicorn Centre, Triq il-Uqija, Swieqi, SWQ 2335, Malta
• Website: https://casumo-nz.com
• Author: Lucy Faulkner

For further information, users may consult the full Terms and Conditions and related policies at casumo.com/en/terms-and-conditions/.

Last updated: 6 November 2025